TERMS & CONDITIONS – UNLISTED PERFORMANCE

Delivery and Backorders

By placing an order with Unlisted Performance through our website, invoice, phone, text, social media, or email, the purchaser agrees to these terms and conditions. Unlisted Performance maintains regular stock levels; however, certain products may require backordering or custom manufacturing. In-stock items generally ship within approximately fifteen (15) business days and typically arrive within five (5) to ten (10) business days after shipment.

Made-to-order, custom, or non-stock items require an estimated four (4) to eight (8) week lead time. Lead times are estimates only and may be extended due to holidays, freight delays, material shortages, manufacturer delays, or other circumstances beyond our control. Backorders may be canceled within five (5) days from the date of purchase unless production has begun. Once production has started, cancellations are no longer permitted and no refunds will be issued.

All delivery dates are estimates only and are not guaranteed. The purchaser is responsible for all shipping, freight, and delivery charges unless otherwise agreed in writing. Unlisted Performance will communicate any significant changes to estimated delivery timelines when available.

Warranty and Disclaimer

Certain products sold by Unlisted Performance may not be legal for street use depending on federal, state, or local regulations. It is the purchaser’s responsibility to ensure compliance with all applicable laws. Unless otherwise stated, products are intended for off-highway or competition use only.

Unlisted Performance is not responsible or liable for damages, injuries, losses, or claims resulting from improper installation, vehicle accidents, driver error, misuse, negligence, modifications, racing activity, or acts of nature. The purchaser assumes all risks associated with the installation and use of purchased products. Unlisted Performance shall not be liable for any direct, indirect, incidental, or consequential damage to vehicles, components, occupants, or property.

Product and Delivery Damage

All products are packaged to industry standards; however, shipping damage may occur. The purchaser must inspect all packages and products upon delivery before signing. Any visible damage, including crushed, torn, punctured, or broken packaging or parts, must be clearly noted on the delivery receipt at the time of delivery.

The purchaser must submit a minimum of three (3) clear photographs of both the packaging and the damaged product within twenty-four (24) hours of delivery to unlistedperformance@gmail.com, with the order number included in the subject line. All packaging materials must be retained for inspection.

Signing for delivery without noting damage constitutes acceptance of the shipment and releases Unlisted Performance from responsibility for damage claims. Damage discovered after a clear delivery signature becomes the sole responsibility of the purchaser.

Returns, Refunds, and Store Credit

All sales are final. Products may not be returned or exchanged without prior written authorization from Unlisted Performance. A Return Authorization (RA) request must be submitted within three (3) days of delivery. If approved, the product must be returned within ten (10) days of RA issuance. Any return sent without an RA number will be refused and returned at the purchaser’s expense.

Products that have been used, installed, test-fitted, modified, painted, or altered in any way are not eligible for return. Custom-made, made-to-order, special-order, and non-stock items are final sale and non-returnable.

Defective products may be exchanged for the same item only after inspection and approval by Unlisted Performance. Approved returns, if applicable, are subject to a minimum twenty percent (20%) restocking fee. Shipping, freight, handling, and processing fees are non-refundable.

No refunds will be issued to the original form of payment. Any approved refund will be issued as store credit only, at the sole discretion of Unlisted Performance. Store credit is non-refundable, non-transferable, and has no cash value. The purchaser is responsible for all return shipping costs and must insure the return shipment for its full value. Credits will not be issued for items damaged after delivery or during return transit.

Deposits and Payments

All deposits are non-refundable and non-transferable. Deposits secure inventory allocation, production scheduling, materials, labor, and vendor commitments. Submission of a deposit confirms the purchaser’s authorization to complete the transaction. Failure to complete the remaining balance does not qualify the order for cancellation or refund.

Contingencies

All products remain the property of Unlisted Performance until paid in full. Prices, product specifications, and store policies are subject to change without notice. Unlisted Performance is not responsible for delays caused by shipping carriers, manufacturers, suppliers, or other events beyond our control.